How does the $25 dress reservation work?

You pay $25 when you reserve an eligible preorder dress. That payment is applied toward the dress's total purchase price. When the dress is ready to ship, the remaining balance is automatically charged to the original payment method. Preorder dresses are expected to ship in approximately seven days.

Can I cancel a preorder reservation?

Yes. If you cancel within 24 hours after purchasing the reservation, the $25 payment may be refunded to your original payment method. After 24 hours, the canceled reservation is eligible for store credit only.

Can I change my color or size after reserving?

Contact us as soon as possible. We will try to make the change when the requested color and size are still available, but changes cannot be guaranteed after the preorder has been processed.

When will the remaining preorder balance be charged?

The remaining balance is automatically charged to the original payment method when your dress is ready to ship. Your order ships after the balance has been successfully collected.

Shipping

When will my order ship?

In-stock dresses normally ship within 2–4 business days. Preorder dresses are expected to ship in approximately seven days. Weekends and holidays are not business days.

How much is shipping?

Shipping charges are calculated at checkout based on the order and delivery location.

Will I receive tracking information?

Yes. Tracking information is emailed after your package ships.

Sizing and Product Information

What size should I order?

Review the measurements and fit notes on the product page. If you are still unsure, contact Allona for personal fit help before ordering.

Email **sales@BeautifulDressesAZ.com** or call **314-736-2664** Monday through Friday, 9:00 a.m.–5:00 p.m. Arizona time.

Where can I find fabric and care information?

Fabric composition, dress details, and care instructions are listed on each product page. Contact us before purchasing if you need additional information about a particular dress.

Returns and Exchanges

What is your return window?

Return requests must be made within 14 days after delivery. Items must be unworn, unwashed, in their original condition, and have all tags attached.

Can I return a full-price dress?

Eligible full-price merchandise may be returned for a refund to the original payment method when the return is requested within 14 days after delivery.

Can I return a sale-priced dress?

Eligible sale-priced merchandise may be returned within 14 days after delivery for an exchange or store credit. Sale-priced merchandise is not eligible for a refund to the original payment method.

Who pays for return shipping?

Customers pay return shipping for fit or preference returns. Beautiful Dresses AZ covers reasonable return shipping costs when an item arrives damaged, defective, or incorrect.

Are original shipping charges refundable?

Original shipping charges are nonrefundable unless the item arrived damaged, defective, or incorrect.

Customer Service

How can I contact Beautiful Dresses AZ?

Email **sales@BeautifulDressesAZ.com**, call **314-736-2664**, or use the website contact form.

Customer-service hours are Monday through Friday, 9:00 a.m.–5:00 p.m. Arizona time.